It is the first bad experience I've had with a product that I ordered from Zengu. I had the M3 gi washed upon receipt so that it can already be used (I do this with all new gis / clothes). After that 1 wash, the M3 shrunk to a size smaller than an M2, particularly around the torso. Needless to state, the boy who was supposed to use it no longer could. Other gis that were in the same wash cycle did not shrink as much. I tried to ask for a replacement for the gi. Unfortunately, Zengu's customer service said that the gi has already been washed, they can no longer exchange it. How were we supposed to know that it would shrink that much after only one wash? Anyway, while I am still happy overall with Zengu, this particular experience/transaction is just awful.